myjudi Support Center | Help & Troubleshooting Guide
Whether you are facing a technical glitch, have a question about your account, or need guidance on payments, we are here to help. Use the navigation below to find the fastest resolution to your issue without waiting in a queue.
Find a Solution Quickly
Skip the search. Choose the category that matches your current problem to get the right answer immediately.
The fastest way to resolve common issues. Most technical problems, login errors, and rule clarifications are documented right here on this page. Check the Self-Fixes and FAQ sections before reaching out to avoid unnecessary wait times.
Email Support
For requests that require document uploads, identity verification, or detailed investigations, please use the official email address listed in our site footer. This channel is used for formal requests that cannot be solved through automated tools.
Account Dashboard
For any queries regarding your specific balance, deposit history, withdrawal status, or KYC verification progress, please navigate to your member area. All real-time transaction data is updated within your personal account settings.
To help us resolve your issue in the first response, please prepare the following information. Providing these details prevents long back-and-forth email chains and speeds up the resolution process.
Your registered username or account ID (Never share your password; our staff will never ask for it).
The date and approximate time the issue occurred.
The device and browser you were using (e.g., Android/Chrome, iOS/Safari).
The transaction reference number or game round ID from your history.
A clear screenshot of the error message or the problem page.
Ensure all four corners of the document are visible in the photo.
Avoid using flash to prevent glare or blurriness on the text.
Verify that the document is current and not expired.
Ensure the name on the document exactly matches your registered account name.
Re-upload the clear photos in your account settings.
Play Safe & Stay in Control
Your security is our priority. Never share your password or verification codes with anyone, even individuals claiming to be from support. Access to your account should be kept private. Please remember that all users must be 21+ to participate on this platform.
We provide various tools to ensure a healthy experience, including deposit limits, session reminders, and self-exclusion options. These settings are available within your account profile. For more details, please visit our Responsible Gaming page or read our Cookie Policy to understand how we protect your data.
Frequently Asked Questions
How do I verify my account?
To verify your account, upload a clear copy of a government-issued ID through your account profile. This process ensures that the user meets the legal age requirements and prevents fraudulent activity. Once submitted, our team will review the documents. You can track the approval status in your member settings. Read more in our Terms and Conditions.
What if my deposit hasn't arrived?
First, check your payment provider to confirm the funds have left your account. Then, log out and log back in to refresh your balance. If the funds are still missing, locate the transaction ID and contact support via the email in the footer. All payment rules are detailed in our Terms and Conditions.
Why is my withdrawal still pending?
Withdrawals may be pending due to ongoing identity verification or the fulfillment of bonus wagering requirements. If you have an active bonus, you must meet the necessary turnover before funds can be moved. Check your current progress in the promotions area. For more info, visit Promotions.
How do bonus wagering requirements work?
Wagering requirements mean that bonus funds must be played through a certain number of times before they can be withdrawn as cash. Each offer has its own specific terms regarding which games contribute to the turnover. You can find the exact requirements for each specific offer on the Promotions page.
Is my personal and payment data secure?
We use industry-standard encryption to protect your data during transmission and storage. We do not share your personal information with third parties except as required by law or to process your transactions. For a detailed explanation of our data handling practices, please refer to our Cookie Policy.
What should I do if a game crashes mid-round?
In most cases, the game result is recorded on the server immediately. If a crash occurs, refresh the page or restart the app; your balance should update automatically. If the outcome is not reflected, find the round ID in your game history and send it to support. See more in our Casino section.
How can I set a deposit limit?
You can manage your spending by setting daily, weekly, or monthly deposit limits directly within your account settings. These tools are designed to help you stay in control of your budget. For a full list of available safety tools, please visit our Responsible Gaming page.
How do I close my account permanently?
If you wish to close your account, please send a formal request via the support email listed in the footer. For your security, we will verify your identity before processing the closure. If you simply need a break, we recommend using the cool-off tools found on the Responsible Gaming page.
Still Need Assistance?
If you have followed the steps above and your issue remains unresolved, please reach out to our support team via the official email found in the footer. Provide your username and all necessary evidence (screenshots and IDs) so we can investigate your case and provide a definitive solution as quickly as possible.
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